Please take some time to familiarize yourself with our privacy practices, and let us know if you have any questions.
In order to provide our services to you we will ask you for personal information that is necessary for us to successfully provide those services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):
Information related to the handheld device terminal or your SIM card : we may collect information related to the operation of the HomeMate handheld device terminal. For example, IMEI number, IMSI number, the version of your operating system, manufacturing information about your device, model name, and network operator. We may also collect information about the device associated with your account. For example, MAC address, DID, network status of the device (IP/network signal), and the version of your firmware.
Log information : information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP address, network request information, temporary messaging history, standard system logs, and crash information.
We may also collect other types of anonymous information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. For example, the device model and system version number of the user's mobile phone device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you.
We may use personal information for the following purposes:
Here are more details on how we use your information (which may include personal information):Setting up your HomeMate Account. Personal information collected when creating a HomeMate Account on our web sites or through our mobile devices is used for creating the personal HomeMate Account and profile page for the user.
We may use your name, phone number, email address, or IMEI number to provide you relating to goods and services of HomeMate companies and our business partners which offer network, mobile applications and cloud products and services. We will only so use your personal data after we obtain your prior explicit consent and involve a clear affirmative action we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.
We do not sell any personal information to third parties.
We may disclose your personal information to third parties (as defined below) in order to provide products or services that you have requested.
We may disclose information to the third-party service providers and affiliates listed at the end of the section. In any of the various situations described at the end of the section, you can rest assured that HomeMate will only share the personal information in accordance with your consent. Your consent to HomeMate will engage sub-processors for the processing of your personal information. Please understand that if, in any of the situations described below, HomeMate shares your information with a third-party service provider, HomeMate will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. . HomeMate will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction..
In order to operate successfully and provide you with the full functionality of our products and services, We may disclose your personal information to other HomeMate affiliated companies(these may include communications, social media, technology, or cloud services) or our third-party service providers (our mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing HomeMate) affiliated companies and/or other third parties. Such third-party service providers may process your personal information on HomeMate's behalf or for one or more of the purposes listed above.. When using certain mobile applications on our devices, we may share your IP address with third parties in order to provide you with some of the services you requested. If you would no longer wish to allow us to share this information, please contact us by sending an email to firstname.lastname@example.org.
HomeMate may disclose your personal information to others without further consent when required under applicable law.
Information not requiring consent
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we havewe have put in place reasonable physical, electronic, and managerial procedures to protect the information We collect from you during your use of the HomeMate app. We will take all appropriate measures to protect your personal information.
For example, when you access your HomeMate account, you can choose to use our two-step verification program for better security. When you send information to our home server from your HomeMate device or receive information through the same channel, we make sure that it is encrypted using a number of protocols including Secure Sockets Layer (SSL).
All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligationsand may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken in order to prevent any unauthorized access and use.
We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.
Your assistance will help us better protect your personal information.
We retain information we collect about you as long as it is still needed for the purposes we obtained it or as long as it is needed to comply with applicable legal requirements or permissions. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by HomeMate even if the further processing is incompatible with original purposes.
Our application may need to access certain features on your device, for example, Wi-Fi network status. This information is necessary for these applications to be able to run on your device and for you to be able to interact with them. You can close the application on your device at any time, or you can contact us at email@example.com to revoke your consent.
HomeMate knows that everyone has different concerns about privacy. Therefore, We have provided some examples of the various ways in which HomeMate allows you torestrict the collection, use, disclosure, and processing of your personal information, in addition to ways in which you can control your privacy settings:
Access , update, correct, erase or restrict processing your persona information
To the extent that we need to transfer personal information outside your jurisdiction, whether it is transferred to our affiliates (these may include communications, social media, technology, or cloud services) or to third-party service providers,we shall do so in accordance with the applicable laws. In particular, in order to ensure that all such transfers comply with applicable local data protection law, we will implement appropriate security safeguards. You will have the right to be informed of the appropriate safeguards taken by Us for this transfer of your personal information. For example, if you choose to use other third-party services available for this product or service (Google Assistant), those third parties may be able to read information about you, information about you may also be transferred to a third-party server outside of your jurisdiction, and you agree to this kind of transfer.
Whenever HomeMate shares personal data originating in the EEA with a third party which may or may not be a HomeMate entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.
If you are Europe Union user under GDPR, HomeMate will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, (1) HomeMate set up a Data Protection Officer (DPO) in charge the data protection, and the contact of DPO is firstname.lastname@example.org; (2) procedure like data protection impact assessment (DPIA).
Shenzhen HomeMate 365 Co.,Ltd.
7F, A7 Zhiyuan, No.1001, Xueyuan AV.,Nanshan District, Shenzhen, 518055, China